FREQUENTLY ASKED QUESTIONS

Level Up Gaming can provide the ULTIMATE gaming environment for your next party/event. We bring the fun, so all you have to do is enjoy the party! If you want to know how we do it, and what to expect, keep reading.

When do you arrive?

We will arrive approximately 20-25 minutes prior to your booking time in order to setup, our door will be open by the start of your party time!
How much do I have to pay to secure my booking?

We only require a 50% deposit to secure your booking. The balance needs to be paid anytime up to 48 hours before the event.
What payment methods do you accept?

You can pay via our website, by Bank Transfer, credit card, and Apple Pay. We also accept cash payments, but a 50% deposit is required to secure the booking, with the balance due 48 hours before the event. Please note that all payments must be completed 48 hours before the event to confirm your booking.
How do I know that my booking is confirmed?

Once your payment has been made, we will send you over confirmation by email.
Can I pay by Cash/Bank Transfer?

Yes of course! whichever is easiest for you! Although it will still be 50% deposit to secure the booking and the balance paying no later than 48 hours before the event
What if you don't have the date I want?

We tend to get booked up quite quickly, especially for weekends, we recommend booking as far in advance as possible - we don't like to disappoint! If we don’t have the date you want, we will let you know the nearest available dates so you can decide which is best for you.
How soon should I book?

We recommend booking as far in advance as possible - we don't like to disappoint!
What do you need to set up the gaming van?

We need a standard 13A mains plug socket to power our equipment and access to your internet router. We provide all necessary equipment, including extension leads up to 30 metres in length.
What if I want to book the gaming party van at a location that doesn't have mains power?

No problem! We do have a generator on board that is available at an additional cost of £5 per hour.
Do you work Weekends/Weekdays/Bank Holidays?

Unlike other companies out there we only have 1 pricing structure - we don't charge extra no matter if its Monday, Sunday or Bank holiday! Please drop us an email for the dates you're looking for.
What area's do you cover and will you travel far?

We cover Lincolnshire mainly, but we do also travel to and cover parts of Yorkshire, Nottinghamshire and more. Contact us for a more info!
How many people can join the party?

We have room for up to 6-8 people inside the van and we have an external TV area for outside play too!
How much parking space do you need?

Our van is approx 7 metres in length and approximately 2 metres wide, if you cannot accomodate us on your driveway - we will need a space big enough for 2 to 2 and a half cars to park safely.
Can we bring food or drinks into the gaming van?

We do not provide food or drinks and ask that you do not bring any food, sweets, gum, or drinks inside the gaming van. However, you are welcome to step outside for snacks and drinks whenever you like. Please ensure that all food and drinks are consumed outside the van to maintain cleanliness.
What happens if you are late?

On the day of your booking we monitor live Traffic on the route between us and your location and we aim to be with you at least 20-25 minutes before your booking starts in order to be ready. However if we are expecting to be late due to traffic or weather (e.g snow) we will call you straight away. Of course we would still stay the full length of booking as arranged. If we are not able to get to you at all (For example a major road closure or severe weather) we would offer you either to rebook for another time at no charge or offer a full refund - with our sincere apologies.
Won't it use a lot of Electricity?

No, all of our equipment is relatively low current, even when everything is running it only consumes around the same power as a standard vacuum cleaner!
Do you Drive around while we have the party ?

Heaven's no - our Insurances would have kittens!! Basically we drive to your choice of location plug in to power and internet and it’s wall to wall large 4K TV’s with Xbox Ones, PS4 and Nintendo Switch. Available for birthday parties, weddings, events etc. Your welcome to ask any questions 😊 There is also an outwards facing TV for better weather days for outside play too! custom Party invites are included.
Are your staff able to watch the Kids if the Adults are not around?

Although our staff are fully DBS checked, we require another non-staff adult to be present for safety reasons. Our staff are there to facilitate the gaming experience, but an additional adult ensures the safety and supervision of the children.
Is the Gaming Party Van suitable for adults?

Absolutely! We cater to adults as well, offering services for corporate events, weddings, stag and hen parties, charity events, and more. Our gaming experiences include the latest consoles and games, ensuring a fun and engaging time for all participants. Whether it's a corporate event or a private party, we have something for everyone.
What gaming consoles are available in the van?

Our Gaming Party Van is equipped with 8 Xbox Series S consoles, a Nintendo Switch, a PS5, all loaded with the latest games.
Can I pay for extra time?

Additional hours may be booked, or an event may be extended, as long as it doesn't conflict with any other future bookings/events.
What is on offer?

6 x Xbox Series S PS5 Ninendo Switch Oculus Quest 2 VR Headset Along with 6 of the latest 43" 4K TV's, a 1 of the latest 50" 4K TV's. We offer gaming experience's, karaoke, mini disco's and more!