Question 1

When do you arrive?

Accepted Answer

We will arrive approximately 10-15 minutes prior to your booking time in order to setup, our door will be open by the start of your party time!

Question 2

How much do I have to pay to secure my booking?

Accepted Answer

We only require a 50% deposit to secure your booking. The balance needs to be paid anytime up to 48 hours before the event.

Question 3

What payment methods do you accept?

Accepted Answer

You can pay via our website, by Bank Transfer, credit card, and Apple Pay. We also accept cash payments, but a 50% deposit is required to secure the booking, with the balance due 48 hours before the event. Please note that all payments must be completed 48 hours before the event to confirm your booking. For any payment-related queries, feel free to contact us at info@levelupgaming.party.

Question 4

How do I know that my booking is confirmed?

Accepted Answer

Once your payment has been made, we will send you over confirmation by email.

Question 5

Can I pay by Cash/Bank Transfer?

Accepted Answer

Yes of course! whichever is easiest for you! Although it will still be 50% deposit to secure the booking and the balance paying no later than 48 hours before the event

Question 6

What if you don't have the date I want?

Accepted Answer

We tend to get booked up quite quickly, especially for weekends, we recommend booking as far in advance as possible - we don't like to disappoint! If we don’t have the date you want, we will let you know the nearest available dates so you can decide which is best for you.

Question 7

How soon should I book?

Accepted Answer

We recommend booking as far in advance as possible - we don't like to disappoint!

Question 8

What do you need to set up the gaming van?

Accepted Answer

We need a standard 13A mains plug socket to power our equipment and access to your internet router. We provide all necessary equipment, including extension leads up to 30 metres in length. Please ensure the plug socket is easily accessible and the internet connection is stable for the best gaming experience.

Question 9

Do you work Weekends/Weekdays/Bank Holidays?

Accepted Answer

Unlike other companies out there we only have 1 pricing structure - we don't charge extra no matter if its Monday, Sunday or Bank holiday! Please drop us an email for the dates you're looking for.

Question 10

What area's do you cover and will you travel far?

Accepted Answer

We cover Lincolnshire mainly, but we do also travel to and cover parts of Yorkshire, Nottinghamshire and more. Contact us for a more info!

FREQUENTLY ASKED QUESTIONS