FREQUENTLY ASKED QUESTIONS
Level Up Gaming can provide the ULTIMATE gaming environment for your next party/event. We bring the fun, so all you have to do is enjoy the party! If you want to know how we do it, and what to expect, keep reading.
When do you arrive?
We will arrive approximately 20-25 minutes prior to your booking time in order to setup, our door will be open by the start of your party time!
How much do I have to pay to secure my booking?
We only require a 50% deposit to secure your booking. The balance needs to be paid anytime up to 48 hours before the event.
How do I make a payment?
You can pay via the website, we also take payment either by Bank Transfer, cash or via Paypal.
How do I know that my booking is confirmed?
Once your payment has been made, we will send you over confirmation by email.
Can I pay by Cash/Bank Transfer?
Yes of course! whichever is easiest for you! Although it will still be 50% deposit to secure the booking and the balance paying no later than 48 hours before the event
What if you don't have the date I want?
We tend to get booked up quite quickly, especially for weekends, we recommend booking as far in advance as possible - we don't like to disappoint! If we don’t have the date you want, we will let you know the nearest available dates so you can decide which is best for you.
How soon should I book?
We recommend booking as far in advance as possible - we don't like to disappoint!
What will you need?
We need a simple standard 13A mains plug socket to plug in to so that we have power to run the equipment on board and access to your internet router. We will provide everything, including extension leads that can reach up to 30 metres in length.
What if I want to book the gaming party van at a location that doesn't have mains power?
No problem! We do have a generator on board that is available at an additional cost of £5 per hour.
Do you work Weekends/Weekdays/Bank Holidays?
Unlike other companies out there we only have 1 pricing structure - we don't charge extra no matter if its Monday, Sunday or Bank holiday! Please drop us an email for the dates you're looking for.
What area's do you cover and will you travel far?
We cover Lincolnshire mainly, but we do also travel to and cover parts of Yorkshire, Nottinghamshire and more. Contact us for a more info!
How many people can join the party?
We have room for up to 8-12 people inside the van and we have an external TV area for outside play too!
How much parking space do you need?
Our van is approx 7 metres in length and approximately 2 metres wide, if you cannot accomodate us on your driveway - we will need a space big enough for 2 to 2 and a half cars to park safely.
Do you provide food/drink in the van?
Unfortunately we do not provide food or drink, we also ask that you do not bring any food/sweets/gum/drinks/water etc inside the gaming van. You are more than welcome to jump in/out for snacks/drinks whenever you like!
What happens if you are late?
On the day of your booking we monitor live Traffic on the route between us and your location and we aim to be with you at least 20-25 minutes before your booking starts in order to be ready. However if we are expecting to be late due to traffic or weather (e.g snow) we will call you straight away. Of course we would still stay the full length of booking as arranged. If we are not able to get to you at all (For example a major road closure or severe weather) we would offer you either to rebook for another time at no charge or offer a full refund - with our sincere apologies.
Won't it use a lot of Electricity?
No, all of our equipment is relatively low current, even when everything is running it only consumes around the same power as a standard vacuum cleaner!
Do you Drive around while we have the party ?
Heaven's no - our Insurances would have kittens!! Basically we drive to your choice of location plug in to power and internet and it’s wall to wall large 4K TV’s with Xbox Ones, PS4 and Nintendo Switch. Available for birthday parties, weddings, events etc. Your welcome to ask any questions 😊 There is also an outwards facing TV for better weather days for outside play too! custom Party invites are included.
Are your staff able to watch the Kids if the Adults are not around?
Although our staff are fully CRB checked - We ask another non-staff adult to be present for safety reasons - sometimes we can't keep the adults away!
Is the Gaming Party Van only for Kids?
Not at all. We also do parties for big kids (adults), corporate events, weddings, stags and hen’s, charity events and more!
What Consoles do you have?
On our Gaming Party Van we have 5 x Xbox Series S, a Xbox Series X, a Nintendo Switch and a PS5 with most of the latest Games, we also have the Oculus Quest 2 VR Headset (Virtual Reality).
Can I pay for extra time?
Additional hours may be booked, or an event may be extended, as long as it doesn't conflict with any other future bookings/events.
What is on offer?
2 x Xbox Series S